Book and Popular Essay

1. Introduction Popular Holdings is a Singapore-based company that is listed on the Singapore Exchange. Popular is best known for its chain of Popular Bookstores under the Retail and Distribution unit. The Group currently carries out its publishing activities through subsidiaries operating in countries such as Singapore, Malaysia, Hong Kong, Macau, Taiwan and Canada. Its bookstore operations have a network of over 90 Popular Bookstores and 360 Popular managed bookstores with its core businesses in retail, distribution, publishing and e-learning. 2. History of the Company |1924 |Popular started in Singapore under the trade name of Cheng Hing Company, established by the late Mr Chou Sing Chu. It distributed | | |Chinese storybooks. | |1930 |Established World Book Company in Singapore to distribute Chinese books and later moved into the publishing business. | |1936 |Established Popular Book Company in Singapore to sell Chinese books. | |1949 |Incorporated World Publishing Company in Hong Kong to publish magazines and Chinese books for both local and Asian markets. | |1952 |Set up United Publishing House Pte Ltd in Singapore and Malaysia to publish textbooks. | |1975 |Started offering English titles in Singapore and was positioned as â€Å"The Bilingual Bookshop†. Business grew dramatically. | |1984 |Opened the first bilingual bookshop in Malaysia. | |1990 |Introduced the POPULAR Card to cultivate customer loyalty. | |1993 |Expanded the business scope by retailing music products and audio accessories under the brand name of â€Å"CD-RAMA†. | |1997 |Listed Popular Holdings Limited (â€Å"POPULAR†) on the Singapore Exchange. | |2000 |Set up joint venture, EdnoLand (HK) Limited, to provide interactive learning programmes to preschool children. This signified the start | | |of the Group’s e-learning initiatives. | |2002 |Entered the e-learning market of Mainland China | |2003 |Incorporated a wholly-owned subsidiary, Popular Digital Products (Shenzhen) Ltd in January, leaving the first footprint in Mainland | | |China’s publishing market. | |2003 |Ventured into Taiwan publishing market. | |2006 |Successfully organized the inaugural BookFest@Singapore and BookFest@Malaysia, drawing over 400,000 visitors. | |2008 |Successfully organized the inaugural BookFest@Hong Kong 2008. | |2009 |Launched â€Å"UrbanWrite†Ã¢â‚¬â€a lifestyle stationery concept store that goes beyond the basics. | |2009 |Opened a new concept bilingual bookstore { prologue } at ION Orchard. | |2010 |Celebrated the 5th anniversary of BookFest@Singapore and BookFest@Malaysia. Both BookFests managed to achieve record turnouts of over | | |half a million visitors each. | 3. Management Structure Popular Holdings has a centralized organizational structure. Mr Chou Cheng Ngok is the Executive Chairman of the Board. In view of the Group’s single leadership structure, Mr Vangatharaman Ramayah was appointed as the Independent Director to lead and coordinate the activities of non-executive directors in circumstances where it would be inappropriate for the Chairman to serve in such capacity. The Independent Directors, Mr Vangatharaman Ramayah and Mrs Lim Soon Tze ensure that there is a good balance of power and authority to enable independent exercise of objective judgement of corporate affairs. All major decisions made by the Chairman are reviewed by the Audit Committee (chaired by Mr Vangatharaman Ramayah). The Nominating Committee (chaired by Mrs Lim Soon Tze) reviews his performance periodically and the Remuneration Committee (chaired by Mr Vangatharaman Ramayah) reviews his remuneration package. Hence, the Board believes that there are adequate safeguards against an uneven concentration of power and authority in a single individual. For management purposes, the Group is organised on a worldwide basis into business units based on their products and services, and has four operating segments as follows: Retail and Distribution, Publishing and E-Learning, Property Development and Corporate. Ms Lim Lee Ngoh and Mr Poon Chi Wai Ponch are the Executive Directors who are in charge of the performance of the businesses. [pic] 4. Markets Served 4. 1 Countries Served As of 30 April 2012, Popular had 148 bookstores – 63 in Singapore, 70 in Malaysia and 15 in Hong Kong. Popular is the biggest book retailer in Singapore, Malaysia and Hong Kong (Chairman’s Statement, Annual Report 2012). Popular is making fast and extensive inroads into the Greater China market, especially in China and Taiwan. There have been marketing offices and subsidiaries set up in Beijing, Shenzhen, Guangzhou and Taipei. 4. 2 Customer Groups Served Due to the various branches in its core business and the variety of products offered at retail stores, Popular serves different customers of all ages, including students who constitute a large portion of their customer base. Popular’s customers range from individual consumers to corporate groups. 5. Products Offered Popular has its core businesses in retail, distribution, publishing and E-learning. As stated in the 2012 Annual Report, â€Å"though the book business is often labelled a sunset industry, retail and distribution [of books] are one of Popular’s strong core businesses†. Popular’s bookstores have products such as books (textbooks, assessment books, storybooks, reference books), CDs, DVDs, educational software, computer accessories, art materials, stationery, electronics, toys, games and gifts. 6. Recent Performance of the Company Popular Bookstore has been achieving increasing turnovers for 3 consecutive years. As seen in Fig 1. 1, Popular achieved a turnover of S$439 million in 2011 in its Retailing and Distribution sector, improving from the past results of 2010 and 2011. The increase in turnover in the Retail and Distribution segment is mainly due to 9 new outlets opening in various locations in Singapore, Malaysia and Hong Kong and the book voucher programme held in Malaysia, where Malaysian students were each given a book voucher worth RM$200 each as part of Malaysia’s government budget in the education sector. Also, the increased turnover is due to reduced costs – In 2010, Popular reduced costs by reducing its retail store space from15200m2 in 2009 to 13700m2 in 2010. Its Publishing and E-Learning sector is doing well as well, with its turnover increasing from S$69 million in 2011 to S$72 million in 2012. Go-Easel is one of Popular’s initiatives which led to this increase in turnover. Go-Easel features digitalised assessment books which provides instant marking and step by step solutions. It gained popularity among students and parents due to its convenient and effective way in helping students academically. [pic] Profits before tax (PBT) in the Retail & Distribution of Popular Bookstore experienced a positive growth as shown in Figure 1. 2, with PBT of S$29 million in 2012, improving from S$19. 1 and S$10. 9 million in 2011 and 2010 respectively. However, there was a drop in PBT in the Publishing & E-Learning sector, decreasing about 24. 7%, from S$9. 7 million in 2011 to S$7. 3 million in 2012. This was due to the closing of one of its magazine distribution business due to restructuring. However, because this closure is only a one-off cost, the prospects of the Publishing & E-Learning sector in Popular Bookstore still remains hopeful for future growth and greater profits. [pic] 7. Macro-Environment Analysis 7. 1 Political Forces Education policies implemented by the government can improve Popular’s sales. For example, in Malaysia, as part of the budget allocated by the government in 2012, every student in Malaysia received a one-time book voucher worth RM$200. This policy led to greater spending in bookstores by the Malaysian community. Popular was the biggest bookstore company with 70 bookstores in Malaysia, and so Popular experienced an increased turnover in 2012. However, governmental regulations may limit demand and reduce profit for Popular Bookstore. The Media Development Authority in Singapore prohibits any import of books, publication, audio materials that contains content that may be â€Å"objectionable on moral, racial or religious grounds, or deemed detrimental to Singapore’s national interest. † (MDA, 2011) Thus, Popular Bookstore is restricted in their range of books and media as it has to comply with these regulations, causing it to lose some of its competitive edge to online E-books retailers. Book readers in Singapore may be able to purchase the restricted materials from these retailers, as these retailers are based overseas and are not restricted by the Singapore law. 7. 2 Economic Forces The relatively high inflation rate in Singapore (4. 1%) and Hong Kong (4. 0%) in 2012 and the bleak global economic outlook is fortunately, not much of a stumbling block for Popular Bookstore, with it achieving positive growth in its Retail and Distribution sector. This could also be attributed to the items that Popular sells, which are mostly books (Eg. Assessment books, textbooks)and stationery. The demand for these items has a small, positive value of income-elasticity because they are necessities and normal goods for students. Hence, a decrease in incomes due to poor economic conditions results in a less than proportionate decrease in demand for Popular’s books , thus Popular has not been badly affected. 7. 3 Social Forces In today’s world, many deem education as an important tool towards a better paying job and a better life. Thus, the spending on education, which includes spending on textbooks, stationery and assessment books, is increasing. For example, in Singapore, the consumer spending on education has been increasing at a steady rate, from US$ 84. 1 million in 2008 to US$155. 4 million in 2011. (GMID,2012). This shows that Singaporeans are increasing willing to spend on education-related items, such as textbooks and assessment books, to supplement the learning. As a bookstore with a niche product market of assessment books and textbooks, Popular Bookstore is able to benefit from this trend of increased spending in education. With the relatively high inflation rates, especially in Singapore and Hong Kong, consumers are becoming more value conscious. Popular Bookstore has done well to cater to the demands of the consumers and projecting a ‘value for money’ image, by offering membership cards and promotions on their items on a regular basis. One of such promotions is the back-to-school promotion, allowing students and their parents to purchase stationery and books at discounted prices. 7. 4 Technological Forces The increasing connectivity of the Internet island wide (e. g. 4G mobile network and OpenNet in Singapore) has led to more online consumers. The size of the online shopping market is large, reaching S$1. 1 billion in 2010, and is expected to reach S$4. 4 billion in 2015. (Techinasia, 2011). This could possibly mean that customers who usually purchase from brick-and-mortar shops like Popular would now shop at online bookstores such as Amazon or Barnes & Noble. While Popular does have an online bookstore, it is not well-known or often-used. Thus, the presence of well-established international online bookstores become a substitute to Popular Bookstores. Also, the affordability of e-books can pose a threat to Popular’s sales of hardcopy books. The price of Kindle Fire, an e-book reader manufactured by Amazon, dropped to US$159, making it more affordable for consumers. Amazon uses the pricing strategy of loss leader, which involves setting the price of Kindle Fire at cost price, and making significant profit from the sale of e-books. Therefore, e-books have now become a substitute of hard-copy books, such as those sold by Popular. 7. 5 Legal Forces The introduction of the Lemon Law in Singapore in September 2012 could affect Popular Bookstores. With the lemon law, consumers can ask for an exchange or even a full refund if goods â€Å"do not meet standards of quality and performance. † (CASE, 2012). This could mean decreased earnings for Popular Bookstore if consumers keep returning to the bookstores to exchange their purchased goods. Without proper enforcement or monitoring, the Lemon Law could even be abused by consumers who repeatedly demand for an exchange or refund, leading to a loss of efficiency and profits. However, Popular is unlikely to be threatened by the Lemon Law, as it already has an exchange policy in place, where it allows its customers to exchange faulty products within 7 days of purchase. 7. 6 Impact of Macro-Environment Forces on Popular Bookstores Popular Bookstore still remains a strong name in the book industry. The fact that it has the majority of the market share in Singapore and that the company’s PBT has been steadily increasing proves that the company has been staying competitive despite the huge number of macroenvironment factors it faces. 8. Market, Industry and Competitive Analysis for Book Buyers in Singapore Our selected market is the market of book buyers in Singapore. These include customers who buy books from both physical bookstores and online bookstores. 8. 1 Market Size The market for book-buyers is that of an oligopoly, with few incumbent firms. Hardcopy book format is still a multi-million dollar industry in Singapore going strong in the face of stiff competition from online book stores. The total market size of brick-and-mortar stores is worth around $165million. In 2011, Popular Bookstores hold about 62. 5% of the total market share, with Kinokuniya (25%) and Times Bookstores (12. 5%) as Popular’s main competitors. 8. 2 Market Trends. Popular Bookstores is still experiencing a growing trend as its value sales grew from $4,106 million in 2006 to $5,107 million in 2011. This may be due to the growing affluence of the Singaporean population, resulting in higher demand for books for both leisure reading and education. However, this trend might not continue in the future. This is in light of stiff competition faced from e-books and online stores such as Amazon, Book Depository. Fortunately, Bookstores like Borders and Page One have all exited the Singapore market and thus there is less competition from these large, well-established firms with Popular Bookstores. 8. 3 Industry SWOT Analysis for Book Buyers in Singapore | |Positive Effect |Negative Effect | |Interna|Strengths |Weaknesses | |l |Popular has a widespread chain of stores throughout Singapore, |Low variety of books as compared to other bookstores such as | |Factors|especially in the heartlands. This makes it very accessible and |Kinokuniya | | |convenient for the customers. |Lack of awareness of its online bookstore | | |Wide range of textbooks and stationery with very strong monopoly power |â€Å"Limited choice† of books on its online bookstore (e.g. Twilight, | | |over assessment books and textbooks |Lord of the Rings, Animal Farm) | | | Existence of { prologue } and Epilogue ( a book cafe located in { |â€Å"Poor interface† (Survey, 2012) of online bookstore | | |prologue } ) to provide an alternative book-buying experience: ‘a novel|Absence of a proper feedback system on its online bookstore | | |brand of book retail therapy, distinctively designed to give a bespoke |Under-utilization of Facebook page resulting in inactivity and | | |multifaceted lifestyle experience’. |unresponsiveness | | |{ prologue } was awarded the Premium Service GEM Award for the Books | | | |and Stationery Category by the Singapore Retailers Association in | | | |recognition of POPULAR’s effort in delivering excellent customer | | | |service. (Chairman’s Statement, Annual Report 2012) | | |Externa|Opportunities |Threats | |l | Growing incomes of book-buyers lead to greater demand for books for  |Local brick-and-mortar competitors such as Kinokuniya are trying | |Factors|leisure and education |to improve their presence by setting up a fourth store in Jurong | | |Many of the target audience are tech-savvy but have yet to purchase |East MRT (JEM) to reach out to more customers. | | |e-book readers such as Kindle or Nook |Due to technological advancement, the Popularity and accessibility| | |Well-established firms like Borders and Page One have previously left |of online bookstores (Amazon, Barnes & Noble, Book Depository) and| | |the Singapore market, reducing the amount of competition |e-books is decreasing the demand for hardcopy books at physical | | | |stores | | 8.  4 Detailed Industry Analysis of Bookstores | | |Physical Stores |Online Stores | | |Kinokuniya |Second-hand Bookstores |Amazon/Barnes & Noble |Book Depository | |Description |Kinokuniya bookstores are located in central city |Various second-hand bookstores in Singapore |Both Amazon and Barnes & Noble are American online retail |Book Depository is a UK-based | | |locations, with its flagship store located at Ngee Ann |sell many classic and contemporary titles at |giants specialized in selling books in both hardcopy and |independent online bookstore | | |City. Kinokuniya offers a wide range of titles and also a |extremely cheap prices. |e-book formats. They are grouped discussed together in this |which sells mainly hardcopy | | |cafe within its store. |There are many second-hand bookstores in Bras|table due to their similar characteristics. |formats. | | | |Basah Complex. (Eg. Evernew Bookstore, Pro | | | | | |Saint Bookstore, Book Point, Knowledge Book | | | | | |Centre) | | | |Strengths |Offers a wide selection of titles in various languages | Extremely cheap prices will attract |They own an ecosystem of their own through their Kindle and |Provides free shipping services, | | |including English, Chinese, Japanese, French, and German |consumers looking for a good read. |Nook tablet products that allow readers to buy e-books and |which allows prices of books to | | |Successfully marketed itself as a premium bookstore in |Good for casual reading, if the reader is not|download it to their tablet reader immediately. |remain cheap | | |Singapore with majority of its stores in the city area. |looking for a particular title |Online stores result in decreased operational fixed costs such|Occasional discounts of up to 90%| | |Niche market focus on casual book readers | |as rental charges and staffing costs compared to |makes books very cheap | | | Premium membership strategy i.e. More expensive membership| |brick-and-mortar stores. Therefore, they are able to sell | | | |card ($21) offering limited discounts to entice consumers | |both e-books and hardcopy formats at a discounted rate. | | | |to purchase more titles to get back their money’s worth. | |Extremely wide collection of titles. | | | | | |It is easy to search for titles because the search process is | | | | | |automated. | | |Weaknesses |Books are priced higher than its competitors due to its |Limited range of titles, especially newer |Penetration of their respective ecosystems are not widespread |It is relatively unknown to the | | |premium branding and higher rental costs in the city |titles, consumers looking for specific books |in Asia |crowd in Singapore. | | |Limited market penetration due to its limited number of |may not be able to find what they want. |Shipping costs and waiting time negates the benefits of online| | | |stores. | |shopping as price of shipping from America is usually high. | | | | | |Asian titles are not as diverse / rich as they are | | | | | |America-based. | | 8. 5 Competitive Analysis –Using Porter’s Five Forces 8. 5. 1 Threat of New Entrants The threat of new entrants in the physical bookstore industry is relatively low because there are low barriers to entry. This is due to strong customer loyalty to established players like Popular and Kinokuniya dominating the market, high sunk costs and economies of scale setting in late. Also, the book industry is also deemed as a â€Å"sunset industry†, which is less attractive to firms as this is associated with low profitability, so firms are less likely to enter the market. However, these low barriers to entry only apply to the industry of physical bookstores. Popular still faces a different kind of competition from online bookstores, which are close competitors with physical bookstores. 8. 5. 2 Degree of Substitutes There is a high degree of substitutability. In terms of physical bookstores, book buyers in Singapore have many alternatives to turn to – such as big industry players like Kinokuniya and Times and second-hand stores at Bras Basah Complex. Kinokuniya and Times are strong competitors because they offer a greater variety of books from different countries, and have marketed themselves as premium bookstores due to their location in the city area. Second-hand bookstores at Bras Basah Complex (Eg. Evernew Bookstore, Pro Saint Bookstore, Book Point, Knowledge Book Centre) are also a threat because they offer very cheap books. Besides physical stores, online bookstores like Amazon, Barnes & Noble and Book Depository are dominating the book-buying market in Singapore. These online bookstores offer a quick and easy way to purchase books without being physically at the store, and the benefit of having purchases delivered to customers’ doorsteps. E-businesses can also offer more competitively-priced books than Popular because there is no need to pay for rental, which takes up a huge proportion of fixed cost. For example, Amazon sells a book titled â€Å"Act of Valour† at $9. 99, whereas Popular sells the same book at $17. 00. Furthermore, with an increased access to fast and free internet services such as those offered by Wireless@SG, and the availability of safe and convenient electronic payment, e-businesses are becoming closer substitutes to physical bookstores than ever before. 8. 5. 3 Bargaining Power of Buyers The bargaining powers of buyers are relatively low in terms of physical book stores. They have little access to information such as the prices of books, because physical bookstores do not openly publish their prices online, except when there are promotions. Also, most bookstores located in a certain region would sell books at similar prices, so customers who are unwilling to travel would have a low tendency to switch to other physical bookstores if the switching cost exceeds the savings gained from only slightly cheaper books. However, the increased popularity of online bookstores is likely to increase the bargaining power of buyers. Buyers become less dependent on existing channels (ie. Physical bookstores) and can now switch to purchasing books online instead. 8. 5. 4 Bargaining Power of Suppliers There is low bargaining power of suppliers. In terms of the book-buying market, Popular Bookstores’ suppliers are mainly publishing firms. Because there are many suppliers in the market that engage in publishing work, there is a low supplier to firm ratio. This means that Popular Bookstore can switch suppliers easily. Furthermore, there is low switching costs for Popular because they can easily turn to their own subsidiaries such as Novum Organum Publishing House Pte Ltd and Educational Publishing House Pte Ltd. Also, there is low supplier competition because it is hard for suppliers to vertically integrate and sell the products to buyers directly. Therefore, suppliers have a low bargaining power, which strengthens Popular’s position and authority. 8. 5. 5 Degree of Market Rivalry Amongst Existing Competitors There is a strong intensity of market rivalry amongst existing competitors like Times, Kinokuniya, and second-hand bookstores. This is because there is a lot of room for differentiation in terms of the four elements in the marketing mix. Product differentiation can come in the form of the variety of books, in terms of the subject matter and country of origin. Price differentiation can also be present as some bookstores have higher priced books due to their well-known brand name or location. Place differentiation can be in terms of the store environment and store location, while promotion differentiation can be in terms of level of advertising, frequency of discounts, customer access to publicity materials and staff service standards. Therefore, bookstores face much competition amongst themselves because there are so many ways that they can differentiate themselves in providing the optimal book-buying experience for book-buyers in Singapore. 9. Customer Analysis and Segmentation for Book Buyers in Singapore 9. 1 Customer Profile: Book Buyers in Singapore The selected market of focus for Popular is book buyers in Singapore. Potential book buyers are any literate customers in the country, from 6 years-old onwards (Stuart, 2010). This customer base is continuously growing, albeit at a slow rate due to the low fertility rate in Singapore (Wong, 2012). Majority of Singaporeans are literate (Department of Statistics Singapore, 2012) as they have basic primary education which is mandatory for all citizens (Ministry of Education Singapore, 2011). In addition, an influx of foreign talents from other countries to support Singapore’s infrastructure and economy (Yeoh & Lin, 2012) also increases the number of book buyers in Singapore. The incomes of book buyers can be inferred from the Singapore Department of Statistics. The average monthly household from work including employer CPF contributions among resident employed households in 2011 was S$9,618, while the average monthly household income from work per household member including employer’s CPF contributions among resident employed households was S$2,925. These incomes have a generally increasing trend from past years, and were the highest in 2011, reflecting the increasing affluence of book buyers. Because books are normal goods, an increasing income of customers would increase the demand for books. However, since the selected market of focus is solely referring to individuals, businesses or organizations are not included and revenues are not considered. To develop an effective marketing strategy, it is essential to understand the targeted customer base and its segments. Comprehensive profiles of a company’s target customers are often required, and this is done by expending resources to segment these target customers. Book buyers can be segmented according to demographic and psychographic factors. 9. 2 Demographic Segmentation Popular segments its market by key variables such as gender, age, education, race, nationality and the family life cycle. For the identification variable of gender, books relating to beauty and the domestic sphere such as recipe books cater more to women, while the genre of sports and cars appeal more to men. In terms of age, segmentation is characterized by one’s life cycle, as exemplified by pre-school books, children books, teenage fiction and magazines, adult fiction and self-help books, etc. The company’s philosophy of knowledge and education (Chua, 2010) has been manifested in the common sentiment that Popular’s niche is in assessment books and textbooks (Survey, 2012) and is a large portion of the customer base of book buyers. This demonstrates how the market is segmented by education, as books are tailored to the needs of students in each stage of education – primary, secondary and tertiary, and also for students in different disciplines – business, finance, management, etc. The market is also segmented by race, as there are books in different languages such as English, Chinese, Malay and Tamil. The variety of books in the Singapore & South East Asia and Asian Collections also show that the market is simultaneously segmented by nationality as well. Finally, the family life cycle is also an important variable as Popular’s books cater to the needs of different families at different parts of the cycle, providing books on sports and leisure for families without children, and books on parenting and health for families with children, etc. 9. 3 Psychographic Segmentation The identification variables of personality, lifestyle and social class also come into play for the selected market of book buyers. Based on the variety of genres provided by Popular such as fiction, classics and literature, comics and humour, astrology and new age and self-improvement, it can be seen that Popular designs its catalogue to appeal to different people with distinct personalities. Likewise, in the culturally diverse Singapore with an inherent cosmopolitan lifestyle, Popular recognizes the importance of suiting the needs of various individuals by offering a selection of books for every lifestyle, such as books on cooking or food and wine, outdoors and nature, photography, travel, etc. The different social classes have also led  to Popular’s expansion in the market, as illustrated by the novel brand of book retail therapy seen in { prologue } (Popular Holdings Limited, 2009) to cater to the higher-income class, which has an â€Å"upscale identity† that is â€Å"quite different from the family-oriented, fluorescent-lit heartlander look and feel that Popular bookstores have come to embody† (Lui, 2009). 10. Marketing Objectives Popular’s main objective is to establish a strong regional presence by becoming a Central Clearing House for both English and Chinese books in the Asia Pacific Region (Popular’s Strategic Vision 2012). As such, their marketing objective is to offer a wide variety of books with relevant, unique, and good quality content at value-for-money prices. (Popular’s Strategic Vision, 2012). Next, Popular aims to differentiate itself from both brick-and-mortar bookstores and online bookstores which both serve the same book-buying market. This is especially important because Popular is in an oligopolistic market and faces strong competition. These brick-and-mortar bookstores include the well-established Kinokuniya, Times and Big Bookshop, and second-handbook stores, while online bookstores include Amazon and Barnes & Noble. Thus, Popular’s marketing objective is to capture a larger market share through differentiation. Lastly, in terms of the variety of books, Popular aims to be the largest and most innovative publisher of bilingual books (Popular’s Strategic Vision, 2012). It attracts publishers like Seashore Publishing (M) Sdn. Bhd. to Singapore, which dominates the market for bilingual cookbook and general-interest Mandarin books. Through its books, Popular also intends to promote the Chinese language, heritage and culture. For instance, Popular organised the National Chinese Creative Reading Competition during the BookFest@Singapore 2011 to ‘make students more aware [of] and stimulate their interest in Chinese culture and heritage through creative reading’ (Chairman’s Statement, Annual Report 2012) 11. Marketing Strategy / Mix 11. 1 Branding and positioning Popular portrays an image that it is a one-stop station where consumers are able to find whatever they need. This image is especially relevant since Popular’s main target group is the masses who usually read best-selling books written by well-known authors. To capture a larger consumer market and establish a strong regional presence, Popular has also ventured into overseas markets such as Malaysia, Mainland China, Taiwan and Hong Kong. 11. 2 Price Popular has adopted different pricing strategies for Popular and Prologue. Prologue has adopted a premium price position for their products. This strategy of prestige pricing is appropriate as Prologue is targeted at the higher end consumers who would be willing to pay higher prices. On the other hand, Popular has adopted mainstream price position for their products. The products offered by Popular is at a rather affordable price since it is mainly targeting the majority of the population. Furthermore, Popular offers products at competitive prices compared to other bookstores. With its membership card, Popular offers further discounts on the prices of its products and this further enhances its competitiveness in the industry. In addition, Popular’s membership card can be acquired at a low cost (e. g. $20 for 3-year membership for students), as compared to other bookstores, such as Kinokuniya ($55. 60 for 3-year membership). 11. 3 Product  Popular believes that in order to stay relevant with changing consumers’ taste and preferences, they should continue to innovate by selling new products. Hence, in 2009, Popular opened ‘UrbanWrite’ and ‘{ prologue }’. UrbanWrite, â€Å"a lifestyle stationery concept store that goes beyond the basics†, offer slightly different products such as scrap book materials, stationaries that are not available at Popular Bookstore. With new concept stores under Popular, such as { prologue } and UrbanWrite, it is pertinent to ensure that Popular does not lose its identity as a one-stop station to avoid confusion amongst its consumers.      

African Civ Nigeria essays

African Civ Nigeria essays The Federal Republic of Nigeria is a large country in western Africa, bordering the Golf of Guinea, and between Benin and Cameroon. It is the most populous country in Africa, although they will soon be outnumbered by Kenya. Nigeria is a tropical country rich in oil and other natural resources. Ever since gaining its independence from the United Kingdom on October First, 1960, there have been constant struggles for power. In 1966, a revolution led by Major Chukwuma Kaduna Nzeogwu, took over the government killing the Northern Premier Alhaji Ahmadu Bello, Western Premier S. L. Akintola and the Federal Prime minister Alhaju Abubkar Tafawa Balewa. After much struggle, Lt. Col. Yakubu Gowon became dictator. However, in 1967, Col. Odumegwu Ojukwu withdrew the eastern region of Nigeria from Nigeria, and declared it the independent republic of Biafra, and war breaks out again. From 1968 to 1970, the Federal government of Nigeria reclaimed the Biafran territory, and Col. Odemengwu Ojukwu fled the country. For about five years, peace settled on Nigeria. Then in 1975, leader Yakubu Gowon was overthrown in a bloodless coup. A coup is a sudden appropriation of leadership or power. Brig. Murtala Ramat Muhammed takes his place of supreme leadership. Shortly afterwards, the countrys capitol is relocated to Abuja, and the country is divided into 19 states. That same year, Muhammed was assassinated in another coup, which involved former dictator Yakubu Gowon. However, a new leader Lt. Gen. Olusegun Obasanjo is put into position. In 1978, a new constitution is adopted by the then military government. A new House of Representatives, and Senate are elected, as is president Shehu Shagari, Nigerias first elected civilian president in about thirteen years. In the year 1982, the government expelled over two million non-Nigerians from the country. After President Shagari is reelected to the presidency in ...

Free Essays on Latour

The Three Sides Of Latour Death Comes For The Archbishop by Willa Cather is a book about the life and adventures of Jean Marie Latour. As the book progresses, Latour takes on many titles such as Father, Bishop and ultimately Archbishop. Along his travels Latour comes upon characters, many of which are quite similar. There are those characters that Cather deliberately writes more about to catch the readers attention. These characters are Father Martinez, Father Vaillant and Jacinto. In each of these characters Cather creates foils of Latour. There is something in his three foils that Latour wishes were a part of him. â€Å"He had an altogether compelling personality, a disturbing, mysterious, magnetic power† (pg.150). This quote shows exactly what Latour admired in Martinez. This admiration is odd because Martinez is a man whose actions contrast with those that a man of the church is supposed to perform. Another side to this is that Latour sees some of Martinez’s qualities within himself and he hates that. In my life I have felt like Latour does in this situation. I find a person who is seen as having bad qualities and I see myself being that person. This makes me angry and I become more hostile to that person than I should be. This is the same with Latour and Martinez. Martinez’s selfish and un-priestly ways make his better qualities stand out even more. The quality that Latour admires most in Martinez is his fire and passion conveyed in his sermons. Martinez may not be a man who follows all the rules but he is a man of deep faith in what he preaches. This is that quality th at Latour wishes that he had. He wishes he had the ability to show his faith as well as Martinez. The next foil of Latour is his lifetime friend Father Joseph Vaillant. Father Joseph is the closest person in the book to Latour. He is faithful, intelligent and strong willed. The quality in Father Joseph that is most admired by Latour is that of determination. C... Free Essays on Latour Free Essays on Latour The Three Sides Of Latour Death Comes For The Archbishop by Willa Cather is a book about the life and adventures of Jean Marie Latour. As the book progresses, Latour takes on many titles such as Father, Bishop and ultimately Archbishop. Along his travels Latour comes upon characters, many of which are quite similar. There are those characters that Cather deliberately writes more about to catch the readers attention. These characters are Father Martinez, Father Vaillant and Jacinto. In each of these characters Cather creates foils of Latour. There is something in his three foils that Latour wishes were a part of him. â€Å"He had an altogether compelling personality, a disturbing, mysterious, magnetic power† (pg.150). This quote shows exactly what Latour admired in Martinez. This admiration is odd because Martinez is a man whose actions contrast with those that a man of the church is supposed to perform. Another side to this is that Latour sees some of Martinez’s qualities within himself and he hates that. In my life I have felt like Latour does in this situation. I find a person who is seen as having bad qualities and I see myself being that person. This makes me angry and I become more hostile to that person than I should be. This is the same with Latour and Martinez. Martinez’s selfish and un-priestly ways make his better qualities stand out even more. The quality that Latour admires most in Martinez is his fire and passion conveyed in his sermons. Martinez may not be a man who follows all the rules but he is a man of deep faith in what he preaches. This is that quality th at Latour wishes that he had. He wishes he had the ability to show his faith as well as Martinez. The next foil of Latour is his lifetime friend Father Joseph Vaillant. Father Joseph is the closest person in the book to Latour. He is faithful, intelligent and strong willed. The quality in Father Joseph that is most admired by Latour is that of determination. C...

Week 5 Individual Assignment Essay Example | Topics and Well Written Essays - 2000 words

Week 5 Individual Assignment - Essay Example is one-tailed (Left tailed) and we want to determine whether there has been a reduction in the weight of individuals who joined Weight Reducers International. Since the z-test statistic is less than -1.645 therefore at the 5% significance level, we have sufficient evidence to conclude that those who will join Weight Reducers International on average will lose less than 10 pounds. Dole Pineapple, Inc., is concerned that the 16-ounce can of sliced pineapple is being overfilled. Assume the standard deviation of the process is .03 ounces. The quality control department took a random sample of 50 cans and found that the arithmetic mean weight was 16.05 ounces. At the 5 percent level of significance, can we conclude that the mean weight is greater than 16 ounces? Determine the p-value. We will reject the null hypothesis if the z-test statistic is greater than 1.645 (z > 1.645) since the test is one-tailed (Right tailed) and we want to determine whether 16-ounce can of sliced pineapple is being overfilled. A recent article in The Wall Street Journal reported that the 30-year mortgage rate is now less than 6 percent. A sample of eight small banks in the Midwest revealed the following 30-year rates (in percent): We will reject the null hypothesis if t-test statistic is less than -2.998 since the test is one-tailed (left tailed) and we want to determine whether the 30-year mortgage rate is now less than 6 percent Since the t-test statistic is greater than -2.998 therefore we will not reject the null hypothesis. At 1% significance level we have sufficient evidence to conclude that the 30-year mortgage rate is not less than 6 percent. The minimum significance level (p-value) at which the null hypothesis can be rejected is between 5% and 10% since the value -1.61 lies in between -1.415 and -1.895 for a t-distribution with degrees of freedom = 7 The null hypothesis is that there is no difference in the population mean number of times men and women buy take-out dinner in

The humpty dumpty falls scale Essay Example | Topics and Well Written Essays - 1000 words

The humpty dumpty falls scale - Essay Example This paper critically analyses the paper ‘The Humpty Dumpty Falls Scale: A Case–Control Study’ which reports the findings of the aforementioned research study and a critique of the various components of this paper is presented in the discussion that follows. Research Problem/Purpose or Question Hypothesis   The authors have clearly stated the purpose of the study as being an assessment of the efficacy of the newly developed Humpty Dumpty Falls Scale (HDFS) in predicting the risk of falls in pediatric hospitalized patients, in a separate section entitled ‘purpose’ (Hill-Rodriguez, et al., 2009). Moreover, in the same section, the choice of the study design, i.e. case control study has been justified and the authors have explicitly mentioned that the research question was to elucidate whether the risk of falls predicted by the screening tool in question was in conjunction with the actual risk of falls. This gives the readers a clear picture of the aim s and objectives of this study and the rationale behind the conduction of this study. Review of Literature   An adequate review of the existing literature has been provided. The authors have quoted statistics to emphasize the magnitude of the burden that the problem in question poses. As pointed out by the authors, there is ample literature on the issue of falls occurring in the elderly population, but there is a paucity of existing data on the pediatric population in this regard (Hill-Rodriguez, et al., 2009). The importance of the development and implementation of screening and preventive strategies in the pediatric population is underscored by authors in this section. Moreover, the authors have also identified the gaps in the existing literature and have thus provided the rationale of conducting this study in order to build upon the existing research findings and fill in the gaps which were identified. Theoretical/Conceptual Framework   No theoretical or conceptual framework for this study has been provided by the authors. However, the study design is such that it does not warrant the need for a theoretical/conceptual framework. Research Design   The study design employed in this study was a matched case control design (Hill-Rodriguez, et al., 2009). The cases and controls were matched in various regards such as This design is best suited for the research question identified by the authors, as case-control studies have been found to be a suitable study design to evaluate the effectiveness and usefulness of screening tools (Rothman, Greenland, & Lash, 2008). Sampling Method/Data Collection   The data was collected from five different in-patient and two ICU pediatric units from a single center. (Hill-Rodriguez, et al., 2009) The sampling method is not mentioned clearly but it can be extrapolated from the given information that purposive convenient sampling methodology was employed. Although no specific inclusion criteria or cut-offs for age are mentio ned, the exclusion criteria are defined and presented in the paper by the authors. The data collection tool used was the Humpty Dumpty Falls Scale (HDFS), which consisted of seven different assessment items. This tool was designed after input from various skilled and expert nurses and other medical personnel (Hill-Rodriguez,

Nutritional Needs Assignment Example | Topics and Well Written Essays - 500 words

Nutritional Needs - Assignment Example According to (Fleming et al, 2015) the diet of the woman thus should have foods rich in soluble fat vitamins necessary for the development of the embryo, Omega 3 responsible for brain development, amino acid glycine for the fetus growth. Other useful vitamins include vitamin E available from nuts, vegetables and fruits; Vitamin A for cell differentiation and cell lining in the lungs. Can be got from, sweet potatoes, dry apricots, lettuce and fish among others; Vitamin D responsible for skeleton development of the embryo available from beef liver, salmon, tuna and fatty fish; Vitamin K necessary for keeping calcium in the tissues they belong. Vitamin K1 is available from leafy greens while K2 from fermented foods; DHA (docosahexaenoic acid) responsible for the formation and development of neurons and is available in fatty fish and cod liver oil; Biotin, its deficiency causes birth defects and as such should be obtained from egg yolks; Folate needed for production of new DNA from embry o formation. Some of the health concerns or disease associated with poor nutrition during the gestation period include physical disorders, handicaps and neurological disorders. Alcoholics would most likely end up with a fetal alcohol syndrome in the unborn. Further, they may experience congenital malformations of the unborn or inappropriate birth weight. Hypertension or even renal dysfunction can be effects felt from the same. Incidences of breast cancer as well can result from poor diet and underdeveloped or problematic cardiovascular system on the unborn as well could be another risk (Sun, C et al 2014). Examples of good and bad nutritional choices for baby and mom include: foods rich in Irons, folic acid, magnesium, vitamins, omega 3, proteins and calcium, energy among others and may include fish, eggs, sweet potatoes, beans and lentil, lean meat, yogurt, orange juice, oatmeal, leafy greens and salmons. bad nutritional choices for baby and mom include too much coffee, alcohol, so ft blue cheese, raw or partially cooked eggs.raw meat, liver among others.

The End of Art Essay Example for Free

The End of Art Essay The end of art is not the death of art, but the wholesale elimination of what used to be considered art and its replacement by a new concept: pluralism. When art has exhausted itself and this concept has been brought into the forefront of the consciousness, this awareness signals the end of art. Art is no longer art in the traditional sense (having a manifesto-aesthetically pleasing, etc. ) because the accessibility to art and to create art has allowed the masses to be exposed to it and to manipulate it. As Danto says any â€Å"art† made after Andy Warhol in the 1960s is not attached to any manifesto, and the art that is produced after the end of art is consider pluralism and cultural artifacts. A shift from the artwork itself evoking an emotional response is no longer relevant. The criterion for which art must stand up to be is gone. Simply, essentially philosophy becomes more important than the art itself. As shown by Hegel, â€Å"We have gone beyond just the emotional response to art, our ideas about the art, our judgments about the art is not for creating art again, but understanding the philosophy behind it. As with Modernism which pushed art to its limit, â€Å"The age of Manifestos is what it took to be philosophy into the heart of artistic production†¦discovery of that philosophical truth† (Danto, 30). An example of common manifesto of the college dorm room: The lava lamp, the Salvador Dali poster, the futon, the psychedelic trinkets overall the place individually, but now it has combined separate manifestos into one manifesto together. What the artist has created become less about the physicality of it and about the philosophy and the idea behind it. He takes the idea that there are no more criterion to what makes â€Å"art† art, that anything can be art, and thus the term â€Å"art† becomes meaningless and needs a new term: pluralism. The freedom that anyone can create something and it may possibly be considered pluralism or a cultural artifact has democratized the whole process and eliminated the critics, the middlemen, in the process. The consumer and the creator are brought together, and the critic is left looking for work. What is considered art is determined by a group of individuals who are involved in the arts either academically, critically, an artist, buyers, sellers, etc. Danto believes that art critics decide what is considered art and then art is assigned a worth. I disagree with Danto. The art critic is obsolete because if anything can be â€Å"art† then there is no real authority on what is art (pluralism) in the post historical phase? What self-respecting art critic would stake his or her reputation on say, beanie babies? But people pay thousands of dollars for something that in an earlier age could only be described as art. It is not that people will not make art, but that â€Å"pluralism† cannot be held up against the traditional criteria of the past historical art, as shown, â€Å"Not that art died or that painters stopped painting, but that the history of art, structured narratively, had come to an end† (Danto, 125). The modernism movement in which art shifted from being about making interpretations of the world to a search for internal meaning. â€Å"Artists were no longer concerned to imitate reality, but to give objective expression to the feelings reality elicited in them† (Danto, 65). Hegel’s idea that art had ended was not accepted widely during his time because much more artwork and the furthering of art would continue for some time. The imitation of reality through painting was mastered when we shifted from the mimesis paradigm in which painting reality as accurately as possible was the goal. The camera was the nail in the coffin. (Danto, 25) Realism was out a job. So what do you do when you don’t have a job? Become a philosopher! Modernism reflects the only thing that taking a brush loaded with paint to a canvas had left to do: make a closing statement. Danto’s claim is fitting because there has not been anything new presented in the ‘artworld’, since Warhol’s paintings, but what about technology. Graphic design was innovative, but is it pluralism or technology? Does technology further pluralism or destroy it? What does Danto mean by the master narrative of history, and how does this explain the end of art? The end of a certain narrative of art and of history as discussed by Danto from the 1400s up until the 1960s had â€Å"progressing innovative development, in which it is only possible when art is preserved, to which the artists can compare their own representations and transform his or her on work beyond the art of their predecessors† (Danto, 66). The imitation of life and reality, in painting, was essential to the furthering of the discipline. The categorical story of painting’s progression, and therefore art’s progression, from classical to medieval to romanticism to renaissance to impressionism, and so on exposed in each period (which is only possible because of history) a new innovation, a new way of representing reality and non-realities. With paintings on the caves to the two dimensional arts to the advent of the camera/photograph which culminated the west’s goal to attain perfection or at least represent reality as closely to the actual object of which it was representing. The master narrative which can only be recognized and understood after enough time has passed is Danto’s idea (Hegel) that the story of Western art and the characteristics of that story include aesthetics, beauty, skill and a certain meaning or statement (manifesto) behind it are rendered meaningless. As Danto describes, â€Å"the master narrative of the history of artin the West but by the end not in the West aloneis that there is an era of imitation, followed by an era of ideology, followed by our post-historical era in which, with qualification, anything goes. . . In our narrative, at first only mimesis was art, then several things were art but each tried to extinguish its competitors, and then, finally, it became apparent that there were no stylistic or philosophical constraints. There is no special way works of art have to be. And that is the present and, I should say, the final moment in the master narrative. It is the end of the story(Danto, 47). This story that Danto says has come to an conclusion. The narrative that art should be beautiful or have a struggle or have a certain technique to it no longer applies. Modern art has culminated in its conclusion. This challenged our ideas of painting, instead of painting objects or the external world to painting a surface or idea, â€Å"They were thinking of Robert Ryman’s more or less all-white paintings, or perhaps the aggressive monotonous stripe paintings of the French artist Daniel Buren (Danto, 4). This shows that art (painting) had become completely exhausted externally and all that was left to discover was the internal. The shift in the master narrative for art from realism to abstract (ideas) was essentially depicting the external world to the internal world of the self (or artist). It became about how the artist’s ideas, about emotions and other realities. The master narrative of art has lost its capacity to continue to further art’s progression, it is like the scriptures of the bible, where it is detached and ironic from current times and the individual. What once existed only for the select few is now an egalitarian experiment, thus so no one save the authoritarian longing for the days when he could tyrannically rule over the masses should mourn the end of art. The view that only the select few, the artists, the critics, the buyers, the sellers have reign over the realm of the culturally significant and beautiful ended. 3. How does the development of pop art and music reflect the answers given in previous questions? According to Danto, Pop-art brought about the end of art. Essentially by taking a common object (artifact) or sound or concept that is familiar or well known to people and putting it in a different circumstance thus making it foreign or unfamiliar. Art (pluralism) is stuck in the cyclical loop that just keeps manipulating the familiar making it unfamiliar thus making familiar again. Danto believes that all that is left are the philosophical ideas. This goes back to the idea. The idea is what motivates the art. As with Josef Albers picture, â€Å"Study in Green†, was a new idea at the time, however anybody can do that now. Once something new has been created then it is done and if another creates a similar piece it will not be original art and it will be considered ‘esque’ of the original artist. With the advent of pop art which turns ordinary objects into art, than all things become art rendering the term â€Å"art† meaningless as a term for defining. Warhol said everything can be art; therefore there is beauty in everything. â€Å"The great traditional paradigm of the visual arts had been, in fact, that of mimesis, which served the theoretical purposes of art admirably for several centuries†¦to extirpate competing paradigms (Danto, 29). It was believed that modernism would continue to carry art further. This was not the case. Roy Lichtenstein’s famous comic-book style paintings were not just brute copies, but much detail and intention went into his paintings, however this is the end. One cannot tell the difference between the actual object and the art that it is representing, in which reality and art imploded in on each other. Once Pop-art hit into mainstream through consumerism and once again the idea of taking a popular object and making it unfamiliar. Andy Warhol broke down elitism of high art/low art dichotomy and made it accessible to all. This allowed for more creativity with applying ideas to different mediums. Danto’s idea that we are currently in a state of a cyclical familiarity-unfamiliarity can be shown often times in individual musicians/artists progression, such as Bjork. The progression of Bjork’s pop music in early recordings to currently, with combinations of genres and possibly unclassified types of composition, in which she fuses two or more mechanical instruments together with technology like micro-controllers and turns it into music. However this does not mean that it is unintentional or lacking complex structure. As shown with early electronic music, such as, Xenakis’s â€Å"Chrome† in which he recorded the crackling of a fire in a fireplace, and he was the first to do it. He took something that is common and made it uncommon. Also, it was considered new music because there is no reference point. Unlike music of today where almost everything is piggy-backed on something else it can leave a feeling that music is homogenous. With the term of â€Å"selling-out† it does not just relate to selling to advertisers, or changing the essence of the music, but even getting popular is considered a form of selling out, for one to be artistic one must stay in obscurity. I believe there still is underground music because as long as there is radio and the big wigs determine who is important/big, there will be big acts and small acts. However, it does not seem likely this will last regardless of how many downloaders are sued. We are currently in a story-less moment in history. There are no definitive criteria, no manifesto, and no parameters. We are in an exciting time where anything can be art (pluralism) and anyone can be an artist. We make look back at this time and it will be labeled post-historical, but for now we are in a time of great change in art and thus so in society.